Frequently Asked Questions

1. Where do you ship?

We currently ship Canada-wide. We hope to offer international shipping in the future.

2. How long will it take to receive my order?

Orders are processed within 3–7 business days. Once shipped, delivery typically takes 2–9 business days, depending on your location within Canada.

3. Will I receive tracking information?

Yes! Once your order has shipped, you'll receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update.

4. Is your jewelry tarnish-resistant and water-resistant?

All of our 18K gold-plated stainless steel jewelry is tarnish-resistant and water-resistant, making it suitable for everyday wear.

While our jewelry is designed to be durable, no plated jewelry is completely immune to normal wear over time. To help preserve its finish, we recommend avoiding prolonged exposure to water, perfumes, lotions, and other harsh chemicals.

5. Is your jewelry hypoallergenic?

Yes! All of our 18K gold-plated stainless steel jewelry is hypoallergenic. However, if you have a known allergy to specific metals or materials, we recommend reviewing the product details before purchasing.

6. Do you accept returns or exchanges?

As a small business, and due to the nature of our products, we're unable to accept returns or exchanges. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery, and we'll be happy to assist you.

7. How do I care for my jewelry?

To help keep your jewelry looking its best, store it in a cool, dry place and avoid prolonged exposure to water, perfumes, lotions, and other harsh chemicals. Gently wipe your jewelry with a soft cloth after wearing.

8. How can I contact you?

You can reach us through our Contact Us page, by email, or by sending us a message on Instagram. We'll get back to you as soon as possible.